FAQ

You will receive a download link immediately! After your transaction is complete, please check the inbox or spam folder of the email account you used to make the purchase.

All software from Neuromixer are shipped digitally through a download link email. We do not sell or ship any physical software boxes, no waste!

Our shop uses Paypal as well as Stripe for accepting credit card and online payments. If you want to purchase licenses through bank wire transfer, please send use an email message.

In the Demo version of AVmixer, all features are unlocked, however the Final Output Window will disable after 20 minutes. We strongly encourage you to try out the demo versions of AVmixer Pro or Lite software on your computer before making a purchase. This is the best way to test the performance and all of its features.

Technically there is no installation process required. All you need to do is un-zip the downloaded package and save its contents on your hard drive, for example your documents folder on your Mac or PC. Double click on application icon (Red Neuromixer Logo) to launch AVmixer.

AVmixer supports wide range of media codecs and formats including MOV, AVI and MP4. It also supports playing image files like JPEG or PNG, as well as playing GIFs.

If you plan to re-encode your movie for better performance, we recommend using Photo Jpeg compression Quicktime Movie at 80% quality for best results.

There's no fixed rule here, you can experiment and try different movie codecs (compression) to see what works best for your machine. We recommend using Photo-Jpeg Quicktime movie compression at 1280 x 720 resolution. Why Photo-Jpeg? Because it is a very low CPU intensive codec yet retains image quality very well.

We currently do not have an online forum, you are recommended to join our Facebook user group at this link to post any questions or comments: https://www.facebook.com/groups/177251916404735/

If your FPS count drops below 10, your video playback will be noticeably choppy. There are many factors might be the causes to slow video playback, below are some examples:

• Slow computer with integrated graphics card (Netbook or tablet PC)
• Movie file or image size is too large 
• Running other application at the same time 
• Applying too many effects

Here are some things you can try to optimize your playback performance in AVmixer:

• Re-render your video to Photo-Jpeg MOV codec at 1280 x 720 (720p) resolution 
• Restart your computer and start fresh
• Pause a video channel if not using it
• Set native resolution to 1280 x 720 in AVmixer's Presets window

There's no fixed rule here, you can experiment and try different movie codecs (compression) to see what works best for your machine. We recommend using Photo-Jpeg Quicktime movie compression at 1280 x 720 resolution. Why Photo-Jpeg? Because it is a very low CPU intensive codec yet retains image quality very well.