FAQ

You will receive a download link instantly after your transaction is complete. Please check the inbox or spam folder by searching for an email from Neuromixer. Download email will be sent to the email address you used at checkout.

Our online shop accepts all major credit cards through Stripe payment as well as PayPal for your license purchases. If you want to purchase licenses through bank wire transfer, please send use an email request through our contact page.

All software from Neuromixer are shipped digitally through a download link email. We do not sell or ship any physical software boxes, no waste!

You will receive free updates if you have purchased a license for AVmixer Pro or Lite software.

In the Demo version of AVmixer, all features are unlocked, however the Final Output Window will disable after 20 minutes. We strongly encourage you to try out the demo versions of AVmixer Pro or Lite software on your computer before making a purchase. This is the best way to test the performance and all of its features.

Technically there is no installation process required. All you need to do is un-zip the downloaded package and save its contents on your hard drive, for example your documents folder on your Mac or PC. Double click on application icon (Red Neuromixer Logo) to launch AVmixer.

AVmixer supports wide range of media codecs and formats including MOV, AVI and MP4. It also supports playing image files like JPEG or PNG, as well as playing GIFs. If you plan to re-encode your movie for better performance, we recommend using Photo Jpeg compression Quicktime Movie at 80% quality for best results.

We offer a free BatchConverter utility software to make it easier for you to convert a group of videos into MOV format.

There's no fixed rule here, you can experiment and try different movie codecs (compression) to see what works best for your machine. We recommend using Photo-Jpeg Quicktime movie compression at 1280 x 720 resolution. 

Why Photo-Jpeg? Because it is a very low CPU intensive codec yet retains image quality very well. If your video duration is longer than 1 minute, then please try converting to H264 codec for smaller file size.

We currently do not have an online forum, you are recommended to join our Facebook user group to connect with other AVmixer users, plus leave comments and get support.

You can drag and drop a folder or a video file directly into one the the available video channels inside AVmixer. The folders you have loaded will be saved automatically.

You can display the final output to a external projector or video screen by clicking on the 'full screen' toggle button located on the upper right hand side of the AVmixer.

We recommend you to check out the fully documented AVmixer user manual PDF online to get an idea of the UI and features. You are encouraged to download the free demo software and try on your PC or Mac computer first before purchasing a license. Lastly, don't forget to check out some video tutorials.

If your FPS count drops below 10, your video playback will be noticeably choppy. There are many factors might be the causes to slow video playback, below are some examples:

• Slow computer with integrated graphics card (Netbook or tablet PC)
• Movie file or image size is too large 
• Running other application at the same time 
• Applying too many effects

Here are some things you can try to optimize your playback performance in AVmixer:

• Re-render your video to Photo-Jpeg MOV codec at 1280 x 720 (720p) resolution 
• Restart your computer and start fresh
• Pause a video channel if not using it
• Set native resolution to 1280 x 720 in AVmixer's Presets window

There's no fixed rule here, you can experiment and try different movie codecs (compression) to see what works best for your machine. We recommend using Photo-Jpeg Quicktime movie compression at 1280 x 720 resolution. 

Why Photo-Jpeg? Because it is a very low CPU intensive codec yet retains image quality very well.

We offer a free BatchConverter utility software to make it easier for you to convert a group of videos into MOV format.

We offer a free BatchConverter utility software to make it easier for you to convert a group of videos into MOV format, get it from our Download page.

To remove the top menu bar on your extended desktop during the full-screen mode in AVmixer, please follow the instructions on this link: https://support.apple.com/en-us/HT200134?fbclid=IwAR2hFc53soZXiFKbdTHGuknE028hzoWBvAwTaJdLhxZ6GkRJZkAQ1TMCxoc

The ‘Save’ option under the top menu bar of AVmixer does not technically have any function. The main interface of AVmixer is designed to reset to default position at launch. However in the Main Settings or MIDI setting window there’s a green ‘save’ button for saving your preferences. All of your loaded folders are automatically saved when you quit the AVmixer software.

When launching AVmixer on Windows PC, if you see the “there’s no MSVCR120.dll file on the disk” error, you will need to download MSVCR120 DLL file, please follow instructions at this link: https://www.drivereasy.com/knowledge/best-solutions-to-fix-msvcr120-dll-is-missing-in-windows/